Refunds and Cancellation Policy

Refund and Cancellation Policy

Last updated: July 26, 2026

1. Overview

This Refund and Cancellation Policy explains when you may request a refund or cancel a service booked through ZyppShip. The policy applies to subscription fees, service charges, and other platform-based payments unless otherwise specified.

2. Cancellation by Customer

If you wish to cancel a booking or subscription, you may do so through your account dashboard or by contacting our support team. Cancellation requests are processed subject to the applicable service terms and any fees already incurred.

3. Refund Eligibility

Refunds may be granted in the following circumstances:

• Service was not delivered as described.
• Payment was made in error or duplicate billing occurred.
• A subscription was cancelled within the applicable refund window.

4. Non-Refundable Cases

Refunds may not be issued for services already rendered, completed shipments, used credits, or charges incurred due to user error, incorrect information, or violation of these terms.

5. Processing Time

Approved refunds will be processed within a reasonable time after approval, depending on the payment method and banking partner involved. Please allow additional time for your bank or card issuer to reflect the refund.

6. Cancellation by ZyppShip

ZyppShip reserves the right to cancel or suspend services if there is a violation of our Terms & Conditions, suspected fraud, payment failure, or any other legitimate operational reason.

7. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a revised effective date.

8. Contact Us

If you have any questions or need help with a refund or cancellation request, please contact our support team through the official ZyppShip contact channels.